Effective Date: July 9, 2024

At Shady Shades Pvt. Ltd., customer satisfaction is our priority. This Refund and Shipping Policy outlines the terms and conditions regarding the shipment of products and our return/refund process for purchases made through our website, https://shadyshades.com.np.

Please read this policy carefully. By placing an order with us, you agree to the terms outlined below.

1. Shipping Policy

1.1. Order Processing Time

  • We process and ship all orders within 2-3 business days (Monday to Friday), excluding weekends and public holidays.

  • Orders placed after 3 PM local time will be processed the next business day.

  • You will receive an email notification with tracking information once your order has been shipped.

1.2. Shipping Rates and Delivery Estimates

  • Shipping rates are calculated at checkout based on the delivery location, weight, and dimensions of your order.

  • Estimated delivery times vary depending on the shipping destination:

    • Domestic Shipping (Nepal): 3-7 business days.

Please note that these delivery times are estimates and may be subject to delays due to factors beyond our control (e.g., weather, carrier delays, customs clearance).

1.3. Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.

  • Shady Shades Pvt. Ltd. is not responsible for any additional customs clearance charges or delays caused by customs processing.

1.4. Shipment Confirmation and Order Tracking

  • Once your order has been shipped, we will send you a shipping confirmation email with tracking details so you can follow the delivery status of your package.

  • If you do not receive your package within the estimated timeframe, please contact us at [email protected], and we will assist you in tracking your shipment.

1.5. Undelivered or Lost Packages

  • If your order has been marked as delivered but you have not received it, please check with your neighbors or local postal service.

  • If your package cannot be located, please contact us at [email protected] 7 days of the marked delivery date, and we will work with the carrier to investigate.

  • Shady Shades Pvt. Ltd. is not responsible for packages that are stolen after delivery is confirmed.

2. Refund Policy

2.1. Returns

We offer returns on eligible items within 7 days of delivery. To be eligible for a return, the following conditions apply:

  • The product must be unused, in its original packaging, and in the same condition that you received it.

  • Proof of purchase (order confirmation or receipt) is required for all returns.

  • Non-Returnable Items:

    • Prescription eyewear (unless faulty or incorrect).

    • Contact lenses (unless unopened and in original sealed packaging).

    • Gift cards and final sale items.

2.2. How to Initiate a Return

To initiate a return, please email us at [email protected] with the following details:

  • Your order number.

  • The reason for the return.

  • Photos of the product, if it is damaged or faulty.

Once your return request is approved, we will provide you with further instructions, including the return shipping address.

2.3. Return Shipping

  • You are responsible for the cost of return shipping unless the product is defective or the wrong item was delivered.

  • We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns lost in transit.

2.4. Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed within 7-14 business days.

  • Refunds will be issued to the original payment method used for the purchase.

  • Please note that original shipping costs are non-refundable unless the return is due to an error on our part.

2.5. Exchanges

We do not offer direct exchanges. If you would like to exchange a product, you must return the original item and place a new order.

3. Damaged or Faulty Products

3.1. Damaged in Transit

If your product arrives damaged, please contact us within 24 hours of delivery at [email protected] with:

  • Your order number.

  • A description of the damage.

  • Photos of the damaged product and packaging.

We will arrange a replacement or refund, depending on the availability of the product and your preference.

3.2. Faulty Products

If you believe the product, you received is faulty, please contact us within 2 days of receipt with details of the defect. If the product is confirmed to be faulty, we will offer you a replacement or refund at no additional cost.

4. Late or Missing Refunds

If you haven’t received a refund after 14 days of approval:

  • Check your bank or payment account again.

  • Contact your credit card company or payment processor, as refunds may take additional time to process.

  • If you have done this and still have not received your refund, please contact us at [email protected] .

5. Order Cancellation Policy

You may cancel your order within 12 hours of placing it for a full refund. After this period, we may not be able to cancel your order if it has already been processed or shipped.

6. Contact Information

If you have any questions or concerns regarding this Refund and Shipping Policy, or if you need assistance with a return or refund, please contact us:

Shady Shades Pvt. Ltd.
Boudha Road, Tusal, KMC-06, Bagmati Province, Nepal
Email: [email protected]

This Refund and Shipping Policy provides transparency and ensures that our customers understand their rights and the steps involved in returning or refunding products purchased from Shady Shades Pvt. Ltd.